Refund & Cancellation Policy

To request cancellation, a return, replacement or refund, email info@aesthebiotic.com with your order or invoice reference and a description of the issue. Cancellation requests received before dispatch will be reviewed against the order fulfillment status. Once dispatched, shipment may not be stoppable; contact us for instructions. If goods arrive damaged, defective or different from your confirmed order, contact us promptly and provide photos of the product and packaging. We will review the issue and arrange an appropriate remedy, such as replacement or refund where applicable. Obtain return instructions before sending goods back. Refund method and timing will be confirmed for the approved case and depend on the original payment method and processing provider. Any return shipping arrangement will be confirmed before return. This policy does not limit mandatory rights under applicable law.

Last updated: 5 November 2026